EVPower Sdn Bhd ("EVPower", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the EVPower My+ mobile application (the "App").

By using the EVPower My+ App, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Identification Information:

• Name
• Email address
• Phone number
• Date of birth (if provided)
• Identification documents (for certain services)

1.2 Account and Transactional Information:

• Wallet balance
• Payment method details (credit/debit cards, bank accounts, e-wallets)
• Transaction history (amounts, locations, dates, times)
• Charging session history (location, time, duration, energy usage, cost)

1.3 Vehicle Information:

• Vehicle type and model
• Vehicle registration number
• Battery capacity and charging preferences

1.4 Usage and Interaction Data:

• App usage logs
• Session duration and frequency
• Features accessed within the app
• Favorite or frequently used charging locations
• Feedback and survey responses
• Customer support inquiries

1.5 Location Data:

• Real-time location information (with user consent)
• Charging station proximity detection

1.6 Technical Data:

• Device type and model
• Operating system
• IP address
• Network information
• Diagnostic and performance data

1.7 Third-Party Data:

• Data from our partners (e.g., banks, loyalty programs, mobility service providers)
• Public databases or identity verification providers (for compliance)

2. How We Use Your Information

We use the information collected for the following purposes:

• To create and manage your EVPower My+ account
• To process and complete your charging sessions and transactions
• To provide location-based services and charging recommendations
• To offer loyalty programs, incentives, and promotions
• To improve our app performance, functionality, and user experience
• To send transactional, service-related, and marketing communications
• To analyze user behavior for service improvement and business development
• To comply with legal, regulatory, and audit requirements
• To detect and prevent fraud, unauthorized access, and other illegal activities

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: For payment processing, customer support, analytics, and app functionality.
• Business Partners: For joint promotions, loyalty programs, or co-branded offerings.
• Affiliated Companies: Within the EVPower group for legitimate business operations.
• Government or Regulatory Bodies: As required by law or in response to legal requests.
• Investors or Acquirers: In connection with business transfers, mergers, or acquisitions.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we securely delete or anonymize your data.

5. Security of Your Information

We implement reasonable technical, administrative, and physical safeguards to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

6. Your Rights and Choices

You may:

• Access and update your personal information through the App
• Withdraw consent for location tracking (which may affect app functionality)
• Request deletion of your account (subject to legal and operational retention requirements)
• Opt-out of marketing communications via provided unsubscribe links
• Contact our Data Protection Officer for inquiries or complaints

7. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

8. Cross-Border Data Transfers

Your information may be processed, stored, and transferred in and to countries outside of Malaysia. We ensure such transfers comply with applicable data protection laws.

9. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the revised policy within the App or via email. Continued use of the App after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Address:	EVPower Sdn Bhd 17, Jln Pelukis U1/46B, Temasya Industrial Park Glenmarie, 40150 Shah Alam, Selangor, Malaysia.
Email:	[email protected]
Phone:	+60 11 1080 8787

By using the EVPower My+ App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.